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Go into snakeoil (blind testing beta), and check if the USB ports are enabled/disabled? If enabled, leave them on and reset. As weird as it seems, this looks like a software problem and not a hardware one.
Do you have another computer to test the SoTM cards? First make sure the card works. (Try windows, MacOS, etc).. then work back from there.
Snakeoil Operating System - Music, your way!